Refund Policy

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Due to the custom and handcrafted nature of all work, Captured Impressions maintains the following refund policy.

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1. Custom Work 

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. Exceptional Circumstances

Refunds or partial refunds may be considered only in rare cases at the sole discretion of Captured Impressions.

All life casting pieces are custom-made and one-of-a-kind.

• Once a session has been completed, no refunds will be issued

• Time, materials, and artistic labor are non-reversible

• By booking a session, you acknowledge that all sales are final due to the personalized nature of the service.

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2. Deposits

• Deposits are non-refundable

• Deposits may be transferred to a new appointment at our discretion with adequate notice

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3. Cancellations

• Cancellations with less than 24–48 hours notice may result in loss of deposit

• No-shows are non-refundable 

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4. Dissatisfaction with Final Piece

Every effort is made to create a high-quality, detailed sculpture.

However:

• Variations and minor imperfections are part of the handmade process

• Refunds will not be issued based on artistic preference or natural variation

If there is a concern, we may offer minor touch-ups or adjustments at our discretion.

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Effective Date:2026-03-18